Terms and Conditions

Welcome to Xpert Solutions. These Terms and Conditions (“Terms”) govern your access to and use of our website https://xpertsolutions.nl/ and the digital marketing, web development, IT, and creative services we provide (“Services”). By accessing our website, requesting a quote, or engaging our Services, you agree to be bound by these Terms.

We are a company based in the Netherlands, and these Terms are governed by Dutch law.

1. Definitions

• “Client” / “You”: The individual or entity engaging our Services.
• “Xpert Solutions” / “We” / “Us”: Xpert Solutions, the provider of the Services.
• “Services”: Includes web development (WordPress, Shopify, WooCommerce, custom), SEO, social media marketing, Google Ads, email/WhatsApp marketing, software solutions, graphic design, video production, content writing, and related consulting.
• “Agreement”: Any quote, proposal, order form, or contract signed or accepted by both parties, incorporating these Terms.

2. Services and Scope

We provide the Services as described in the Agreement. Any changes must be agreed in writing. We will perform Services professionally, using reasonable skill and care. Timelines are estimates unless explicitly stated as fixed deadlines.

Client Obligations

You agree to:

• Provide accurate, complete, and timely information, content, access, and approvals.
• Ensure you have all necessary rights to any materials provided to us (e.g., logos, text, images).
• Comply with all applicable laws, including advertising standards and data protection (GDPR).

3. Quotes, Pricing, and Payment

• Quotes are valid for 30 days unless stated otherwise.
• Prices are in Euros (€) and exclude 21% Dutch VAT unless stated.
• Payment terms: 50% deposit upon acceptance, balance upon completion/milestones (or as specified in Agreement).
• Late payments incur 1.5% monthly interest and possible suspension of Services.
• Additional work outside the agreed scope is charged at our standard hourly rate or as quoted.

4. Intellectual Property

• Upon full payment, we grant you a non-exclusive, perpetual license to use the final deliverables for your business purposes.
• We retain ownership of pre-existing tools, code libraries, templates, methodologies, and any open-source components.
• You grant us a license to use your materials solely to provide the Services.
• We may showcase anonymized/project examples in our portfolio unless you object in writing.

5. Confidentiality

Both parties agree to keep confidential any non-public business information disclosed during the engagement and not use it except for performing the Agreement.

6. Warranties and Liability

We warrant that Services will be performed with reasonable care. We do not guarantee specific results (e.g., rankings, traffic, sales) as they depend on many external factors.

Our total liability is limited to the amount paid by you under the relevant Agreement in the 12 months preceding the claim. We are not liable for indirect, consequential, or lost profits damages.

7. Termination

• Either party may terminate for material breach (with 14 days cure period).
• You may terminate convenience with 30 days’ notice; you remain liable for all fees up to termination + work in progress.
• Upon termination, we deliver completed work; unpaid amounts become due immediately.

8. Indemnity

You agree to indemnify us against claims arising from your materials, instructions, or breach of these Terms (including third-party IP claims or advertising law violations).

9. Data Protection

We process personal data in accordance with our Privacy Policy and GDPR. If we act as processor, a separate Data Processing Agreement applies.

10. Force Majeure

Neither party is liable for delays due to events beyond reasonable control (e.g., natural disasters, strikes, internet outages).

11. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent court in [your city, e.g., Amsterdam], Netherlands.

12. Changes to Terms

We may update these Terms; continued use of Services constitutes acceptance of changes.

13. Contact Us

For questions about these Terms:

By engaging Xpert Solutions, you confirm you have read, understood, and agree to these Terms. Thank you for choosing us to digitally transform your business.