At Xpert Solutions, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our digital marketing and IT services.
We operate in the Netherlands and comply with the General Data Protection Regulation (GDPR) and other applicable Dutch data protection laws.
1. Who We Are (Data Controller)
Xpert Solutions is the data controller responsible for your personal data.
2. Information We Collect
Personal Data You Provide
- Name and company name
- Email address & phone number
- Business details & requirements
- Other volunteered info (forms, email, WhatsApp, phone)
Data Collected Automatically
- IP address, browser type, device information
- Pages visited, time spent, referral sources
- Approximate location data (derived from IP)
3. How We Use Your Information
We process your personal data for the following specific purposes:
- To respond to inquiries, provide quotes, and deliver our services (Web Development, SEO, Digital Marketing, Graphic Design, etc.)
- To communicate with you about projects, updates, and support
- To improve our website and services
- To send marketing communications (only with your consent)
- To comply with legal obligations and protect our rights
4. Legal Basis for Processing
We process personal data based on the following legal foundations:
- Contract – when providing services you requested
- Legitimate interests – website analytics, fraud prevention, service improvement
- Consent – for marketing emails or non-essential cookies
- Legal obligation – when required by law
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage preferences via our cookie banner. For details, you may consult our Cookie Policy.
6. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers (hosting, Google Analytics, email tools, cloud storage)
- Business partners (only with your explicit consent or as necessary for service delivery)
- Legal authorities (if required by law)
7. Data Storage & Retention
Your data is primarily stored within the EU/EEA. If transferred outside (e.g., to US-based tools), we use GDPR-approved safeguards such as Standard Contractual Clauses. We keep personal data only as long as necessary for the purposes above or as required by law (typically 1–7 years).
8. Your Rights Under GDPR
You have the right to access, correct, delete, restrict, object to, and transfer your personal data, as well as withdraw consent at any time. You also have the right to lodge a complaint with the Dutch Autoriteit Persoonsgegevens.
To exercise these rights, contact us at info@xpertsolutions.nl.
9. Security & Updates
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.