Privacy Policy

At Xpert Solutions, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://xpertsolutions.nl/, contact us, or use our digital marketing and IT services.

We operate in the Netherlands and comply with the General Data Protection Regulation (GDPR) and other applicable Dutch data protection laws.

1. Who We Are (Data Controller)

Xpert Solutions is the data controller responsible for your personal data.

2. Information We Collect

Personal Data You Provide

• Name and company name
• Email address
• Phone number
• Business details and requirements (when requesting quotes, consultations, or services)
• Any other information you voluntarily provide via forms, email, WhatsApp, or phone

Data Collected Automatically

• IP address, browser type, device information, operating system
• Pages visited, time spent, referral sources (via cookies and analytics tools)
• Location data (approximate, derived from IP)

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries, provide quotes, and deliver our services (Web Development, SEO, Digital Marketing, Graphic Design, etc.)
• To communicate with you about projects, updates, and support
• To improve our website and services
• To send marketing communications (only with your consent)
• To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process personal data based on:

• Contract – when providing services you requested
• Legitimate interests – website analytics, fraud prevention, service improvement
• Consent – for marketing emails or non-essential cookies
• Legal obligation – when required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage preferences via our cookie banner. For details, see our Cookie Policy (to be added separately if needed).

6. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service providers (hosting, analytics like Google Analytics, email tools, cloud storage)
• Business partners (only with your explicit consent or as necessary for service delivery)
• Legal authorities (if required by law)

7. Data Storage and International Transfers

Your data is primarily stored within the EU/EEA. If transferred outside (e.g., to US-based tools), we use GDPR-approved safeguards such as Standard Contractual Clauses.

8. Data Retention

We keep personal data only as long as necessary for the purposes above or as required by law (typically 1–7 years depending on the type of data and legal obligations).

9. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Dutch Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl/)

To exercise these rights, contact us at info@xpertsolutions.nl.

10. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please reach out:

Thank you for trusting Xpert Solutions to digitally transform your business.